Front Desk & Member Experience Coordinator

Part-Time  |  Reports to: Gym Management

Position Summary

As the first face families see when they walk through our doors, our Front Desk & Member Experience Coordinator plays a critical role in delivering the HEAT All-Stars experience. This isn’t just answering phones — it’s building relationships, solving problems, and making sure every athlete and parent feels like they belong.

What You’ll Do

• Welcome athletes, parents, and prospective families with a friendly, professional attitude.
• Answer phone, email, text, and social media inquiries.
• Assist families with registration, account questions, and class enrollment.
• Process payments and maintain accurate member accounts.
• Check athletes in for classes, practices, camps, and events.
• Keep the lobby and pro shop clean, organized, and presentable.
• Support merchandise sales and inventory.
• Assist coaches and management with administrative tasks.
• Help prepare for events, competitions, clinics, and camps.
• Represent the HEAT culture of Integrity, Commitment, and Effort in every interaction.

What We’re Looking For

• Excellent customer service and communication skills.
• Strong organization and attention to detail.
• Comfort learning new technology and software.
• Ability to multitask in a fast-paced environment.
• Dependability, punctuality, and self-motivation.
• Evening and weekend availability.
• Cheerleading or youth sports experience is helpful, not required.

Why This Role Matters

You won’t just be answering the phone. You’ll be creating families’ first impression of HEAT, building relationships that last seasons, and making sure every person who walks through our doors feels like they belong.

If you love people, thrive on solving problems, and want to be part of a team that takes its culture seriously, we’d love to meet you.